Bilingual Accident Investigator
Charlotte, North Carolina
Jones Networking is recruiting a Bilingual Accident Investigator to join a growing Personal Injury law firm in Charlotte, NC. This client-facing position is ideal for a candidate with either a legal background in Personal Injury and accident investigation or law enforcement experience specifically involving traffic accident investigations. The ideal candidate will have a strong understanding of automobile accidents, insurance claims and coverages, excellent communication skills, and the ability to build trust with clients during stressful situations.
Fluency in both English and Spanish is required.
This is a mobile, client-facing role requiring travel to clients' homes, places of business, medical providers' offices, and the firm's offices throughout the Charlotte area.
Position Summary for the Bilingual Accident Investigator:
- Meet with prospective clients to conduct initial consultations and gather detailed information about their accident, injuries, and circumstances.
- Evaluate potential cases and gather information needed to determine case viability and next steps.
- Explain the firm's services and assist clients with completing engagement agreements and required documentation.
- Serve as a professional, compassionate point of contact for clients throughout the intake and settlement process.
- Travel to clients' homes, businesses, medical offices, and firm locations as needed.
- Investigate automobile accidents and collect relevant evidence, documentation, photographs, statements, and other case information.
- Review accident details, vehicle damage, insurance information, and other relevant documentation.
- Communicate with clients, insurance companies, medical providers, law enforcement, and other involved parties as appropriate.
- Assist with settlement meetings and obtain necessary signatures and documentation.
- Accurately document client and case information using firm technology and case management systems.
- Maintain a professional appearance and represent the firm positively in the community.
Qualifications Summary for the Bilingual Accident Investigator:
- Fluency in both English and Spanish is required.
- Either 2+ years of Personal Injury/legal experience involving accident investigation and client intake OR law enforcement experience with a background in traffic accident investigation.
- Strong understanding of automobile accidents, accident investigations, insurance claims, and applicable coverages.
- Experience gathering statements, reviewing vehicle damage, documenting accident scenes, and collecting relevant evidence preferred.
- Excellent verbal and written communication skills.
- Confident and comfortable meeting with clients face-to-face in a variety of settings.
- Strong interpersonal skills with the ability to communicate professionally and compassionately with individuals experiencing difficult circumstances.
- Highly organized with strong attention to detail.
- Comfortable working independently in a mobile, fast-paced environment.
- Proficient with computers and technology, including entering and maintaining case information.
- Professional demeanor and ability to represent the firm positively with clients and members of the community.
- Must have a valid driver's license and clean driving record.
Salary and Benefits of the Bilingual Accident Investigator:
- Competitive salary
- Generous health benefits package
- Life and disability insurance
- 401(k) retirement plan
- Excellent company culture
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